Return and Exchange Policy
Return, Refund & Exchange Policy
Effective for All Product Sales via Lighting of Tomorrow and Electryfy
Lighting of Tomorrow and Electryfy (collectively referred to as “Seller”) are committed to ensuring customer satisfaction and product quality. If you are not 100% satisfied with your purchase, you may request a return or exchange under the terms and conditions set forth below.
This Return & Exchange Policy applies to all product purchases made through our websites, project-based orders, and direct sales unless otherwise superseded by a signed contract or purchase order containing alternate terms.
1. Return Eligibility & Time Frame
- Buyer may request a return or exchange within thirty (30) calendar days from the original purchase date.
- Returned items must be:
- In new, unused, and undamaged condition
- In the original manufacturer packaging, including all parts, accessories, manuals, and documentation
- Accompanied by a valid RMA (Return Merchandise Authorization) issued by Seller prior to return shipment
- Any item returned without an RMA will be refused or held at the Buyer’s expense.
2. Return Approval Process
- Upon receiving the returned item, Seller will inspect the condition and packaging.
- Buyer will be notified via email or in writing of the return status (approved or rejected).
- Refunds for approved returns will be processed in the original form of payment:
- Credit Card refunds will be processed within 7–10 business days.
- Check or ACH payments will be refunded within 10 business days of approval.
- Seller reserves the right to reject any item that appears damaged, used, installed, or altered in any way.
3. Restocking Fee (Mandatory)
All approved product returns are subject to a mandatory 25% restocking fee, which will be deducted from the refund amount. This applies to:
- Stock and non-stock items
- Special orders
- Items returned due to Buyer error, change of mind, or project cancellation
This fee covers administrative, inspection, repackaging, and restocking labor, and is non-negotiable unless waived in writing by an authorized Seller representative.
4. Non-Returnable Items
The following items are non-refundable and non-returnable:
- Custom-fabricated or built-to-order products
- Poles, fixtures, and controls manufactured to specification
- Items damaged due to improper storage, installation, or use
- Items returned without original packaging
- Opened electrical components or altered wiring
5. Return Shipping Responsibility
- Buyer is responsible for all return shipping costs.
- Shipping costs are non-refundable under any circumstances.
- Seller recommends insured, trackable carriers such as UPS, FedEx, or USPS Priority.
- Title and risk of loss remain with Buyer until Seller receives and inspects the returned items.
6. Exchanges
- If eligible, Buyer may exchange the item for another product of equal or lesser value, subject to product availability and issuance of a valid RMA.
- Any price difference must be paid before reshipment.
- Exchanged items are also subject to inspection and restocking fee policies outlined above.
7. Invoicing & Late Payment Terms
For all project-based orders or business-to-business sales, invoices are subject to the following payment terms:
- All invoices are due upon receipt, unless alternate terms are agreed to in writing.
- Any unpaid balance beyond thirty (30) days from the invoice date is subject to a monthly finance charge of 1.5% (A.P.R. 18%), which accrues until the balance is paid in full.
- Past-due invoices may result in account holds, service suspension, or legal recovery actions including collection agency referral and/or construction lien filings in accordance with Florida Statute § 713.
8. Shipping Terms
- Free standard ground shipping is offered on all orders over $100 shipped within the continental United States.
- Some orders under $1,000 will be shipped via UPS, FedEx, or USPS, and shipping fees will be calculated automatically at checkout.
- Most in-stock orders ship within 24–48 business hours, excluding weekends and holidays.
- Tracking information will be sent by email as soon as the order ships.
9. Questions or RMA Requests
To request a return, initiate an exchange, or ask questions about a specific purchase, please contact us at:
📧 info@lightingot.com or info@electryfy.com
Please include your Order Number, Item Description, and Reason for Return.
10. Policy Modifications
Seller reserves the right to revise or modify this Return & Exchange Policy at any time, without prior notice. The version published at the time of purchase shall govern that transaction.